ESM-YA Catalog (Introduction and sequences)

COMMUNICATION RULES • 1. Ask – Ask the recipient information of the received message through questions. • 2. Listen carefully – Respect the other’s talk, do not interrupt. Active listening. • 3. Empathy – Try to put yourself in his/her place. – Understand how he/she feels and thinks. 24/09/2016 24 Session 3 Annex 18