ESM-YA Catalog (Introduction and sequences)

PRACTICAL ADVICE. • Keep eye contact. • Nod as to indicate you are listening. • Do not express agreement or disagreement, only understanding. • Do not move the center of attention to yourself. • Do not fill the silences. Take advantage of silences to encourage the expression of the other. • Motivate the other person to think about what he/she said. • Summarize or reaffirm to show our understanding. 24/09/2016 26 Session 3 Annex 18